Frequently Asked Questions
Everything you need to know about your Ovcio® experience, from our premium materials to global delivery.
What makes Ovcio® scarves unique?
Our scarves are crafted from 100% premium Mongolian cashmere and ultra-fine merino wool. We focus on a signature 'cloud-like' weave that provides exceptional warmth without the weight, ensuring a luxury feel that is breathable and soft against the skin.
How should I care for my Ovcio® products?
To maintain the longevity of your garment, we recommend professional dry cleaning or gentle hand washing in cold water with a specialized wool detergent. Always lay flat to dry and avoid wringing or hanging, which can distort the natural fibers.
Do you offer international shipping?
Yes, Ovcio® ships worldwide. We offer free standard shipping on all orders over a certain threshold. Delivery times typically range from 3 to 7 business days depending on your location and selected shipping method at checkout.
What is your return and exchange policy?
We offer a 30-day 'Love It or Return It' guarantee. If you are not completely satisfied with your purchase, you can return or exchange your item in its original, unworn condition with tags attached.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through partners like Klarna and Afterpay in select regions.